Andrew Patman
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Leader with sound judgment, good planning abilities and interpersonal communication strengths. Broad skillset that covers everything from, sales, guest relations, staff management, problem solving, accounting, maintenance and everything in between.
Overview
15
15
years of professional experience
Work History
General Manager/Owner Operator
AEP LTD T/as Vanuatu Zoological
02.2019 - Current
- Oversee all daily operations of the site including (but not limited to): grounds and pools maintenance, food and beverage, tour guides, financial accounts and guest relations.
- Manage a diverse team of staff from different backgrounds and languages, including hiring, retention and rostering.
- Develop and implement strategies to increase sales and profitability.
- Cultivate strong relationships with clients and vendors to ensure long-term success and loyalty.
- Monitor financial performance, set budgets and control expenses to provide financial stability and long-term growth.
Interim General Manager
Tamanu On The Beach Resort
03.2022 - 05.2022
- Managed transition between quarantine facility and normal day to day operations while the General Managers were overseas.
- Ensured compliance standards set by Ministry of Health were met and maintained during quarantine periods through both staff and guest relations.
- Ensured employer standards were met and maintained for guests, both during quarantine periods, as well as normal hotel operations.
- Managed maintenance and grounds staff in order to maintain the high standard of presentation required for a 5 star resort.
Associate Director of Operations
Louis Carr Real Estate
10.2009 - 12.2019
- Oversaw all sales team and rental team's daily operations including negotiations and contract completion.
- Managed team of sales representatives, providing guidance, coaching and support.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored performance metrics to track progress against organizational goals, providing valuable insights for continuous improvement efforts.
- Cultivated a culture of continuous improvement by encouraging feedback from staff at all levels within the organization.
- Formulated solutions for complex client negotiations, demonstrating exceptional problem-solving skills while maintaining focus on company goals and objectives.
- Secured key client accounts through effective relationship-building and persuasive communication skills.
- Implemented selling techniques that led to higher average transaction values and increased overall profits.
- Fostered lasting partnerships with complementary businesses within the industry, creating mutually beneficial referral networks and promoting collaborative growth.
- Coordinated with internal departments to ensure seamless delivery of services to clients, maintaining high levels of customer satisfaction and retention.
- Mentored junior sales representatives, contributing to their professional development and success within the company.
- Established a strong sales culture within the organization, fostering a competitive yet supportive environment for all team members.
- Exceeded quotas consistently by employing effective time management strategies and prioritizing high-value prospects.
Education
Advanced Diploma - Accounting
TAFE Western Sydney Institute
Blacktown, NSW, Australia2003
High School Diploma -
Marist Brothers Parramatta
Westmead, NSW, Australia11.1999
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Staff Management
- Customer Relations
- Staff Training
- Employee Scheduling
- Account Management
- Verbal and written communication
- Cost analysis and savings
Accomplishments
Awarded Trip Advisor's Traveler's Choice Award for current business. (Top 10% rated tourist spot globally).
Awarded Agent and Agency of the Year for Beaumont Hills (2015-2019).
Timeline
Interim General Manager
Tamanu On The Beach Resort
03.2022 - 05.2022
General Manager/Owner Operator
AEP LTD T/as Vanuatu Zoological
02.2019 - Current
Associate Director of Operations
Louis Carr Real Estate
10.2009 - 12.2019
Advanced Diploma - Accounting
TAFE Western Sydney Institute
High School Diploma -
Marist Brothers Parramatta
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