Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Malo Leimarona Malapa

Port Vila City ,Vanuatu

Summary

Friendly and professional with enthusiasm for making customers and visitors feel welcome. Maintaining professional standards at all times. Skilled at getting best from other staff, handling customer concerns with care and tact and ensuring smooth running of the Business

Trustworthy with 19 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Overview

19
19
years of professional experience

Work History

Data Clerk

Shefa Provincial Government Council
Port Vila , Vanuatu
07.2012 - Current
  • Identified errors in data entry and related issues, reporting to supervisors for resolution.
  • Created and maintained spreadsheets using Excel.
  • Scanned documentation and entered into database to maintain accurate records.
  • Organised files, faxed reports and scanned documents into document management system.
  • Conducted data cleaning tasks to achieve productive workflow.
  • Researched and requested further information to complete missing documents.
  • Archived old and outdated records to keep fresh and updated content.
  • Transferred data from paper formats into database systems to keep digital formats.
  • Demonstrated confidentiality in dealing with information to comply with privacy laws.
  • Examined data to detect and rectify deficiencies or errors.
  • Regularly generated and printed reports to monitor activity and changes.
  • Compared source documents to verify accuracy of data.
  • Compiled and documented statistical information for weekly reports.
  • Corrected errors in data to prevent duplication across systems.
  • Followed strict confidentiality measures to avoid information breaches and data loss.
  • Performed data updates on information in company system.
  • Assisted with answering phone calls and emails and delivering mail to support administrative staff.
  • Established excellent working relationships with management and administrative staff.
  • Entered numerical data, codes and text from source material into computer-compatible storage and processing devices.
  • Organised billing and invoice data and generated revenue reports for controllers.
  • Assessed documents for data errors and immediately made corrections to promote information accuracy.
  • Identified ways to improve processes and brought to attention of supervisor.
  • Supervised work of contracted employees to deliver work on schedule.
  • Built and maintained courteous and effective working relationships.
  • Picked up additional tasks to aid team success.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Thrived in fast-paced environment with energy and enthusiasm.
  • Created plans and communicated deadlines to complete projects on time.
  • Exceeded goals through effective prioritisation and consistent work ethic.
  • Oversaw daily operations over 1000+ clients accounts with combined annual budget of 20,000,000vt to 30,000,000vt.
  • Invoicing & Receipting Clients
  • Assisting Business License Officer With Business License Applications
  • Assisting Physical Planner with Building Permit Clients
  • Assisting Registration Officer with Registration of Birth Certificates and etc...
  • Assisting Property Tax Officer with Property Tax Clients

Sales Assistant

Thrifty Auto Center
Port Vila , Vanuatu
12.2011 - 06.2012
  • Sales Assistant
  • Assisting Receptionist
  • Customer Care Service
  • Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Received, processed and organised deliveries within tight deadlines.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
  • Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
  • Kept sufficient inventory supply and stock on shelves and in storerooms.
  • Actively listened to customers to fully understand requests and address concerns.

Office Operations Supervisor

Global Tyres
Port Vila , Vanuatu
06.2009 - 11.2010
  • Answered phones politely and professionally, dealing with matters including bookings and general queries.
  • Kept front desk organised, clean and presentable to maintain an excellent first impression for guests.
  • Managed administration duties, including updating records, filing bookings and other tasks as required.
  • Managed staff training and onboarding, coaching in customer service techniques, best practices and complaint management.
  • Conducted [Timeframe] staff performance reviews to improve operations and staff development.
  • Handled establishment mail by signing for parcels, organising mail and distributing to correct locations.
  • Kept front desk supplies sufficient through regular stock counts, ordering low-stocks when necessary.
  • Successfully maximised revenue through excellent sales techniques, upselling and negotiation.
  • Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention.
  • Respected business commitment to environmental preservation by making sure employees saved energy, recycled and sorted waste.
  • Remained flexible working different shift patterns by accepting call-ins to cover shifts not filled by scheduled employees.
  • Delegated administrative and employer needs qualified employees to promote sense of responsibility and balance operational needs.
  • Maintained team harmony by resolving grievances and assisting with conflicts.
  • Managed telephone and switchboard operations for timely call handling.
  • Delegated office administration tasks for smooth front-of-house management.
  • Enhanced working relationships by participating in team-building activities.
  • Managed complaints with calm, clear communication and problem-solving.

Customer Sales Assistant

Fung Kuei Tebakor
Port Vila City , Vanuatu
02.2006 - 05.2009
  • Sales Assistant
  • Cashier
  • Customer Service
  • Stock Take
  • Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
  • Received positive customer feedback through innate sales abilities and outstanding customer care.
  • Supported senior team members in creating eye-catching window displays, effectively promoting new stock.
  • Determined customers' needs, recommending and cross-selling services to maximise sales value.
  • Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
  • Greeted customers warmly, advising on current promotions and providing guidance with product selections.
  • Kept sufficient inventory supply and stock on shelves and in storerooms.
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Handled complaints calmly and professionally, seeking positive resolutions for optimal customer satisfaction.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.
  • Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
  • Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
  • Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Managed stock levels through careful monitoring, replenishing products regularly for well-stocked sales floor displays.
  • Received, processed and organised deliveries within tight deadlines.
  • Rotated stock on shelves, reducing stock waste and minimising store losses.
  • Assisted in annual stocktaking through counting, record-keeping and documenting.
  • Handled customer returns, refunds and exchanges at customer service desk.

Education

Year 13 Certificate - Arts

Tebakor College
Port Vila City
2005

Year 10 Certificate - Arts & Science

Port Vila City College
Port Vila City
2002

Year 6 Certificate - Arts, Science, Religion

Mele Maat Primary School
Port Vila
1998

Pre-School Certificate - Counting, Coloring, Letter Recognition

Mele Maat Kinder Garden
Port Vila City
1992

Skills

  • Organisation and efficiency
  • Back office operations
  • Database entry
  • Scheduling and diary management
  • Interpersonal communications
  • Meeting logs management
  • Labour relations
  • Appointment scheduling
  • Bookkeeping
  • Programme file distribution
  • Microsoft Office
  • Information compiling
  • Expense reporting
  • Data entry documentation
  • Routing correspondence
  • Accounting skills
  • Records management systems
  • File maintenance
  • Invoice organisation
  • Resolving discrepancies
  • Billing forms
  • Detailed meeting minutes
  • Cash deposit preparation
  • Human resources best practices
  • Directing visitors
  • Data verification
  • Positive attitude
  • Strong work ethic
  • Team coordination
  • Hardworking
  • Compassionate care
  • Multilingual
  • Cleaning
  • Microsoft Excel
  • Communication skills
  • Highly responsible and reliable
  • Relationship building and management
  • Retail knowledge
  • Professional manner
  • sales
  • Delegation
  • Management
  • Public speaking
  • Coaching
  • Excellent communication skills
  • Consulting
  • Negotiation
  • Time management
  • Basic housekeeping
  • Safe driving practices
  • Fast learner
  • Multitasking
  • Team supervision
  • Customer satisfaction
  • Personal hygiene assistance
  • Confidentiality and discretion

Languages

English
First Language
English
Intermediate
B1

Timeline

Data Clerk

Shefa Provincial Government Council
07.2012 - Current

Sales Assistant

Thrifty Auto Center
12.2011 - 06.2012

Office Operations Supervisor

Global Tyres
06.2009 - 11.2010

Customer Sales Assistant

Fung Kuei Tebakor
02.2006 - 05.2009

Year 13 Certificate - Arts

Tebakor College

Year 10 Certificate - Arts & Science

Port Vila City College

Year 6 Certificate - Arts, Science, Religion

Mele Maat Primary School

Pre-School Certificate - Counting, Coloring, Letter Recognition

Mele Maat Kinder Garden

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Malo Leimarona Malapa